Header of the website Le Randonneur
Header of the website Le Randonneur
Het Circuit van Francorchamps. The RAVeL hockai-Francorchamps. Pont du Centenaire crossing the Hoëgne. Sunrise over hockai. By Pat Vennerum.

GENERAL

TERMS OF RESERVATION AND CANCELLATION


GENERAL

TERMS OF RESERVATION AND CANCELLATION

terms of reservation
  • Reservations can be made in person, in writing or by e-mail.
  • No reservation can be deduced by inquiries via telephone or social media.
  • During weekends a minimum of two nights is required.
  • For single night stays, there is a surcharge of € 5,- per person, with a minimum of € 10,-.
  • Pets are allowed, only on request and for a fee, with a maximum of 2 per booking.
  • We have the right to refuse pets without giving any reason.

  • For reservations, 30% of the applicable room rate, with a minimum of € 54, - is required as a deposit.
  • The reservation is only final when the deposit has been received by us.
  • Full payment is due three (3) weeks prior to the start of the stay.
  • When booking within three (3) weeks before the start date, the entire amount must be paid at once.
  • All costs of payment are to be payed by the customer.
  • If you cannot attend because your event is canceled due to the Covid measures, a full refund is given.
  • If you are not in possession of the correct papers set by the authorities (G2) to stay overnight at ours, and you are refused entry as a result, no refund will be given.
  • Cancellation free of charge up to four (4) weeks before commencement.
  • Thirty (30) percent of the total cost is deemed nonrefundable when cancelling within four (4) weeks before commencement.
  • The complete amount is deemed nonrefundable when cancelling within three (3) weeks before commencement.
  • In case of a cancellation of one or more nights within the above criterium of a two- or more night stay, the cancelled night(s) is(are) non-refundable.
  • vCancellation of the single night stay does not invoke the one night surcharge.
  • We reserve the right, if the deposit has not been paid, to consider this as a cancellation.
  • We reserve the right, if the full amount is not paid in time, to consider this as a cancellation.
updated 101021